Dealernews - December 2009 - (Page 20) INDY UPDATE It’s the countdown to the year’s end. What does it mean to you? I personally do a little reflecting on what I did (or didn’t) get done this year, but I spend a lot more time thinking about what I want from next year. By Tracy Harris (tharris@advanstar.com), vice president of the Advanstar Powersports Group, parent of Dealer Expo and Dealernews also surrounded by actual samples. I can ask questions and demo products to my satisfaction. For a powersports retailer, your ultimate resource is Dealer Expo — really, it is! A typical day for a dealer is usually pretty hectic. You may need new lifts in the service bay, or your sales team is yammering about “team” shirts to build customer recognition, or someone’s worrying about all the small purchases that keep money rolling out the door. And maybe you’re trying to find a better way to manage your inventory. Oh, and on top of tackling these topics, you just can’t seem to get the F&I program going. Your days fly by, and you can’t seem to keep on top of all the new products that are being launched — products that your customers are learning about online and from friends. Sound familiar? Well, if you’re interested in streamlining a couple of areas this year, you can burn the midnight oil by reading a bunch of comprehensive articles (if they’re available) on insurance, F&I, inventory systems, management programs and so on. Or, you could carve out time from your busy schedule to attend weekly or monthly seminars on each subject (that is, if you can find some that are conveniently local). Or, you can get it all done at Dealer Expo. Take the time you need to talk about what you want and learn about the products each company has to offer. You’ll get more done in half a day at Dealer Expo than you would in weeks (probably longer, when you start factoring in all the interrupts) from home. If you’re thinking about major tool and equipment upgrades — ditto. There’s a pavilion just for tools and equipment. Not only can you talk directly to the people who manufacture them, you can actually handle them and watch them demo’d. I’m not really sure you could do that anywhere but Dealer Expo — unless you visited each manufacturer individually. OPEN Feb. 12–14, 2010 WESTIN, MARRIOTT AND INDIANA CONVENTION CENTER (Booth #’s 5000 and up) What changes do I see coming? What changes do others see coming? Is there an opportunity for my business to expand and grow? (Yes, it’s possible to grow your business even in this tough economy — but not if you continue to do things in the same way you always have. Even if it’s not broke, it probably needs some fixin’.) Where should I invest resources? Is my staff as up-to-date and as knowledgeable as I need it to be? How about the equipment and programs that staff members use? Are they working the way they should be for staff to be as effective as I want it to be? Is there something new that would be useful? How can the business change to be more responsive to customer needs? Asking these questions is just the start. I need to find some answers — and that means research, like talking to people who know more than I do (and there are plenty of them). I’ll talk to potential partners about how collectively we can do more and do it better. I’ll talk to staff members who have daily communication with customers. There’s lots of talking, huh? You can start your day with the good intentions of picking up the phone and reaching out to people you need to talk to, but at the end of the day, there’s usually a number of those phone calls still on your to-do list. Usually, the best conversations you can have are face-to-face. It’s difficult to reach the number of people you need to talk to in order to make real changes to your business — unless you can get them all in one place, at one time, in the span of few days. That’s where trade shows and industry meetings come into play. At these shows, not only am I surrounded by people who, collectively, have a great deal of knowledge, but I’m OPEN Feb. 13–15, 2010 INDIANA CONVENTION CENTER (Booth #’s 100-4999) REGISTER www.dealerexpo.com NOW at http://www.dealerexpo.com Table of Contents for the Digital Edition of Dealernews - December 2009 Dealernews - December 2009 Contents From the Editors InBox Speed Read Joe Delmont The Lab Product Locator Accessories (General) ATV Accessories Electronics/Security Frames/Hard Parts Luggage Misc. Accessories, Sidecars, Transportation Apparel/Outerwear Business & Retail Products Replacement Items/Parts Oil & Chemicals Performance Products Tools Service Locator Alphabetical Listing of Companies Advertiser Index Customer Service Mike Vaughan Dealernews - December 2009 Dealernews - December 2009 - Dealernews - December 2009 (Page Cover1) Dealernews - December 2009 - Dealernews - December 2009 (Page Cover2) Dealernews - December 2009 - Dealernews - December 2009 (Page 1) Dealernews - December 2009 - Contents (Page 2) Dealernews - December 2009 - Contents (Page 3) Dealernews - December 2009 - Contents (Page 4) Dealernews - December 2009 - Contents (Page 5) Dealernews - December 2009 - Contents (Page 6) Dealernews - December 2009 - Contents (Page 7) Dealernews - December 2009 - From the Editors (Page 8) Dealernews - December 2009 - From the Editors (Page 9) Dealernews - December 2009 - InBox (Page 10) Dealernews - December 2009 - InBox (Page 11) Dealernews - December 2009 - Speed Read (Page 12) Dealernews - December 2009 - Speed Read (Page 13) Dealernews - December 2009 - Speed Read (Page 14) Dealernews - December 2009 - Speed Read (Page 15) Dealernews - December 2009 - Speed Read (Page 16) Dealernews - December 2009 - Speed Read (Page 17) Dealernews - December 2009 - Speed Read (Page 18) Dealernews - December 2009 - Speed Read (Page 19) Dealernews - December 2009 - Speed Read (Page 20) Dealernews - December 2009 - Speed Read (Page 21) Dealernews - December 2009 - Joe Delmont (Page 22) Dealernews - December 2009 - Joe Delmont (Page 23) Dealernews - December 2009 - The Lab (Page 24) Dealernews - December 2009 - The Lab (Page 25) Dealernews - December 2009 - The Lab (Page 26) Dealernews - December 2009 - ATV Accessories (Page 27) Dealernews - December 2009 - Frames/Hard Parts (Page 28) Dealernews - December 2009 - Luggage (Page 29) Dealernews - December 2009 - Misc. Accessories, Sidecars, Transportation (Page 30) Dealernews - December 2009 - Apparel/Outerwear (Page 31) Dealernews - December 2009 - Apparel/Outerwear (Page 32) Dealernews - December 2009 - Apparel/Outerwear (Page 33) Dealernews - December 2009 - Business & Retail Products (Page 34) Dealernews - December 2009 - Business & Retail Products (Page 35) Dealernews - December 2009 - Replacement Items/Parts (Page 36) Dealernews - December 2009 - Replacement Items/Parts (Page 37) Dealernews - December 2009 - Replacement Items/Parts (Page 38) Dealernews - December 2009 - Replacement Items/Parts (Page 39) Dealernews - December 2009 - Replacement Items/Parts (Page 40) Dealernews - December 2009 - Replacement Items/Parts (Page 41) Dealernews - December 2009 - Replacement Items/Parts (Page 42) Dealernews - December 2009 - Replacement Items/Parts (Page 43) Dealernews - December 2009 - Replacement Items/Parts (Page 44) Dealernews - December 2009 - Oil & Chemicals (Page 45) Dealernews - December 2009 - Performance Products (Page 46) Dealernews - December 2009 - Tools (Page 47) Dealernews - December 2009 - Tools (Page 48) Dealernews - December 2009 - Service Locator (Page 49) Dealernews - December 2009 - Service Locator (Page 50) Dealernews - December 2009 - Service Locator (Page 51) Dealernews - December 2009 - Service Locator (Page 52) Dealernews - December 2009 - Service Locator (Page 53) Dealernews - December 2009 - Service Locator (Page 54) Dealernews - December 2009 - Alphabetical Listing of Companies (Page 55) Dealernews - December 2009 - Alphabetical Listing of Companies (Page 56) Dealernews - December 2009 - Alphabetical Listing of Companies (Page 57) Dealernews - December 2009 - Alphabetical Listing of Companies (Page 58) Dealernews - December 2009 - Alphabetical Listing of Companies (Page 59) Dealernews - December 2009 - Alphabetical Listing of Companies (Page 60) Dealernews - December 2009 - Alphabetical Listing of Companies (Page 61) Dealernews - December 2009 - Alphabetical Listing of Companies (Page 62) Dealernews - 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